Job Description/Requirement

All employees will work remotely (permanently)

Agency client types: E-commerce, Healthcare, Technology, and start-ups

Employment Type: Full time, remote

Location:  Remote

• You must a skilled wordsmith who is able to take complex technical information and craft engaging and converting content from them
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Write user-friendly content that meets the needs of the target audience
• Gather and analyze technical and product information from various sources to document new or changing product functionality.
• Write, format, edit, review, and proof procedural and technical information for technical and non-technical users, including software and systems engineering, system operations, testing, and user documentation.
• Research terminology that fits the different markets, and that is market and/or language-specific.
• Write documentation in the same marketing voice that is established, in collaboration with the marketing team.
• Create in-depth user guides, FAQs, technical overviews, and in-product help documentation.
• Adapt rapidly to a changing industry and be able to adjust responsibilities, time, and objectives accordingly.
• Identify problem areas or structural deficiencies and proactively contribute to their improvement.
• Regular use of a content management system (CMS) to manage the lifecycle of technical documentation including draft, review, and publish phases.

Requirements

• A bachelor’s Degree, preferably in a technical field such as computer science or a focus on English
• 5-7 years of experience acquired in an IT development environment or equivalent;
• Experience in creating documentation for audiences with different levels of technical skill.
• The ability to understand technical requirements, such as API definitions.
• Strong analytical, technical, verbal and written communication skills.
• Strong collaboration skills, the ability to adapt and work harmoniously with others;
• The capability to multi-task, context-switch and handle a high volume of work;
• High organization standards – and are proud of it!