Job Description/Requirements
Responsibilities:
- Develop strategies and define value propositions for developing innovative Consumer Assets products and enhancements that will support the drive of the Retail business to achieve its business objectives.
- Drive sales of asset products through strategic support to sales channels on approvals and product knowledge, as well as synergize to seek business opportunities
- Lead the collaboration with relevant departments for the design and implementation of product launch strategies for product promotion campaigns and design of marketing collaterals for Consumer Asset products
- Coordinate and manage the development and
- implementation of efficient processes that deliver consistent superior customer experience across the channels to Consumer banking customers.
- Monitor the financial performance of consumer asset products versus set budget to ensure alignment,
- continuously conduct analysis and propose incentives to rectify shortfalls if any.
- Drive knowledge transfer and management across the bank’s sales force as it relates to consumer banking through customized reports that will drive the right behaviour of productivity from sales teams, as well as bridge knowledge gaps.
- Research and Monitor market trends, conduct market intelligence, economic trend and keep up to date with competition in order to develop the right
- products/initiatives
- Actively contribute to the review of credit policies on both existing and new products to ensure compliance with the Bank’s Risk appetite, Risk portfolio, Business strategy, Regulatory changes and industry survey.
- Develop & conduct specialized training on new products launched and raise awareness & application of relevant subject matter
Key Performance Indicator:
Finacial:
- Cost Containment
Customer:
- Net Promoter Score
People:
- Staff Training & Development
Process:
- Asset Quality (NPL Ratio)
- New Product Launch/Product Improvement Initiatives/Product Test
- Processes in place to bring referral rate down
- Risk Asset Count
- Risk Asset Volume
- Standardization of reports
- TAT in resolving issues
Risk:
- Risk & Control Rating
Competencies:
Professional Competencies:
Core
- Retail Product development
- Consumer Underwriting
- Policy review & implementation
- Marketing Research
- Marketplace Knowledge
- Customer needs identification
- Knowledge of the Global Business Environment
- Products Knowledge
- Understanding of CBN Monetary Policies & Guidelines
- Business Savvy Financing
- Understanding of Complex Methods
- Service Level Management
- Negotiation
- usiness Presentation Skill
- Data / Information Management
- Cultivating Networks
- Stakeholder Management
- Research Orientation
- Communication
- Credit analysis
Non-Core;
- Project Management
- Contract Management
- Understanding of Structured Products
- Trade Finance & Documentary credit collections
Leadership Competencies
- Business Acumen
- Facilitating Change
- Customer Focus
Behavioural Competencies:
- Interpersonal relations
- Initiative
- Analytical ability
- Decision quality & Problem solving
Organizational Competencies:
- Attention to Detail
- Company’s Ethics & Values
- Continuous Learning
- Drive for Results
- Time/Self Management
Qualification &Experince:
- First Degree. Second degree will provide an advantage
- 8-10 years Banking experience with at least 4years in Retail Consumer Banking
Click here to apply
